Contact Us

How can we help you?

If you’d like to start a conversation about Acacia Healthcare Services, or to arrange a visit to one of our support services, please complete the form below and we’ll be in touch to arrange the next steps.

If you’d like to start a conversation about making a referral to Acacia Healthcare Services, or to arrange a visit to one of our support services, please complete the form below or call us on 0247 699 1559 / 07368 288 934 and we’ll be in touch to arrange the next steps.

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Are you submitting this referral enquiry on behalf of the person who needs support?

Looking for your next career move? We’re always happy to hear from people that are dedicated and passionate about providing life-changing support in the community. If that sounds like you, please submit your CV and cover letter with short introduction to you and your skills and experience, and we’ll be in touch when a relevant vacancy opens up.

If you have a payroll-related enquiry, in the first instance please speak to your manager or local office. If you have an enquiry that requires the attention of our HR team, or wish to make a reference request, please contact hr@acaciahealthcareservices.co.uk.

If your enquiry doesn’t relate to any of the above, please complete the form below and we’ll get back in touch.

Your feedback is so important to us, whether it’s something you think we’ve done brilliantly or something that you feel we could improve on. We welcome and encourage feedback and comments on our teams, services and accomodation to make sure that we continue to provide the highest level of service possible. If you’d like us to get back in touch with you regarding your feedback, let us know below.

It’s really important for us to know if you see anything or anyone relating to our services that causes you concern. If you need to speak to us about something, please contact us through our whistleblowing hotline on 0247 699 1559 / 07368 288 934, or complete the form below and we will contact you. All conversations will be treated with complete confidence.

Head Office

101 Lockhurst Lane Coventry CV6 5SF

For general enquiries please:

Call: 0247 699 1559 / 07368 288 934
Email: info@acaciahealthcareservices.co.uk

Referrals

For referral enquiries please:

Call: 0247 699 1559 / 07368 288 934
Email: info@acaciahealthcareservices.co.uk

HR enquiries

For HR enquiries please:

Call: 0247 699 1559 / 07368 288 934
Email: info@acaciahealthcareservices.co.uk

Whistleblowing

For any concerns you may have please:

Call: 0247 699 1559 / 07368 288 934

Media enquiries

For media and press enquiries, please email: info@acaciahealthcareservices.co.uk

Please note that info@acaciahealthcareservices.co.uk is only for enquiries from journalists and members of the media. If you are a member of the public, or have a marketing enquiry, email info@acaciahealthcareservices.co.uk

Procurement

For procurement enquiries please:

Email: info@acaciahealthcareservices.co.uk

Frequently Asked Questions (FAQs)

Have questions about our services? Check out our FAQs for answers to common queries. If you can’t find what you’re looking for, feel free to contact us for assistance.

How do I pay for my Care?

We send bills fortnightly.

How much would my care cost me?

We prepare a person-centred quotation based on your needs. This will be discussed and agreed with you.

How do I access help when the office is closed?

Our office opening hours are 09:00 to 17:00 hours. However, we have someone to man the telephone from 16:30 to 08:30 hours. The contact number for the out of hours service shall be given to you upon commencement of the contract.

How safe is the service?

Acacia Healthcare Services Ltd is registered and regulated with all the registration bodies. We are also members of the United Kingdom Home Care Association (UKHCA).

What happens if I want to change my care package?

We review each package frequently or as need be because experience tells us circumstances do change.

What tasks shall my carer undertake?

We shall formulate and agree with you a detailed care plan specifically tailored on your needs which will indicate all the tasks our staff are to carry out.